RETURNS

Email lavishlodgehome@gmail.com for any returns.

 

Once products are delivered Lavish Lodge Interiors will not be liable for the aftercare and condition of products once used. Returns of refunds will not be issued if an error has been made when placing your order, unless we are notified straight away before delivery is made.  

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Thank you for shopping at Lavish Lodge Interiors. We want you to be fully satisfied with your purchase. Therefore, we have outlined our returns policy below to ensure a smooth and hassle-free return process.

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Please note our XXL Diffusers are non-refundable 

 

1. 14-Day Returns Policy:

    We offer a 14-day returns policy, starting from the date of delivery. If you wish to return an item, please ensure that you initiate the return process within this timeframe.

 

2. Condition of the Item:

    To be eligible for a return, the item must be in the same condition as it was received and unused. It should be free from any signs of damage, wear, or alteration.

 

3. Initiating a Return:

    To initiate a return, please send an email to lavishlodgehome@gmail.com. In the email, kindly provide your order details, including the order number and the reason for the return. Our customer support team will review your request and provide further instructions for the return.

 

4. Return Approval and Instructions:

    Once your return request is accepted, we will send you the necessary information on how to proceed with the return. Please follow the instructions provided to ensure a seamless return process.

 

5. Return Shipping and Insurance:

    Please note that return postage costs are not covered by Lavish Lodge Interiors. We recommend using a fully insured and tracked shipping method to send the item back to us. This will help ensure the safe delivery of the returned item.

 

6. Damages:

    Upon delivery, we kindly ask you to carefully inspect the item for any damages or if the wrong item has been sent. If you notice any damage or receive an incorrect item, please contact us within 24 hours of delivery. If the item is still in stock, we will arrange for an exchange and replacement of the item. In case the item is not available, a full refund will be issued to you.

 

7. Custom Orders and Sale Items:

    Please note that custom orders cannot be returned unless there is a manufacturing defect or damage upon delivery. Additionally, sale items are non-refundable and non-returnable.

 

8. Exchanges:

    Exchanges are not available at this time. If you wish to exchange an item, please follow the return process mentioned above to return your item. Once the return is processed, you can place a new order for the desired item.

 

9. Packaging and Secure Return:

 

    All returns must be sent back to Lavish Lodge Interiors in their original packaging and securely packed including any air cushions, bubble wrap or packaging we used for your delivery. This to prevent damage during transit. Lavish Lodge will not be liable for any damages occurred during transit back us. If we receive your returned items damaged, unfortunately we can only offer you a credit note for the value of your order. Please only return items back to the shipping address given by us upon accepting your return. We recommend that you send your items back with a tracked service to avoid any losses from the courier. In event of any losses or damages from the selected courier that you are using, you must make a direct claim with them and we would ensure that you apply the appropriate compensation to cover your items when arranging the return.

 

Thank you for taking the time to review our returns policy. Should you have any further questions or concerns, please do not hesitate to contact our customer support team at lavishlodgehome@gmail.com